Refund policy

Returns & Refund Policy

We hope you love your Andriani Chocolate. As our products are food items, we are unable to accept returns of chocolate that has been opened or where the product cannot safely be resold.

Cancellations

If you wish to cancel your order, please contact us as soon as possible. If your order has not yet been dispatched, we will do our best to cancel it and issue a refund. Once an order has been dispatched, cancellation may no longer be possible.

Damaged or incorrect orders

If your order arrives damaged, faulty, or you receive the wrong product, please contact us as soon as possible after delivery. Please include your order number and, where possible, photographs showing the problem and the packaging.

We will review the issue and, where appropriate, arrange a replacement or refund.

Food products

For food safety and hygiene reasons, we cannot accept returns of opened food products simply because you have changed your mind.

This does not affect your statutory rights. If a product is faulty, damaged, not as described, or otherwise does not meet your legal rights as a consumer, please contact us and we will put things right.

Refunds

Approved refunds will be made to the original payment method. The time taken for the refund to appear in your account will depend on your bank or payment provider.

Contact us

If you have a problem with an order or would like to discuss a return, cancellation or refund, please contact Andriani Chocolate using the contact details provided on our website.