Refund policy
Refund & Returns Policy – Andriani Chocolate
Our promise
Every bar is handmade in small batches in North Lincolnshire, and we want it to reach you in perfect condition. If it doesn’t, we’ll put it right.
Arrived damaged, melted or wrong?
Chocolate is delicate, and it can be affected by heat in transit, especially in warm weather. If your order arrives melted, broken, damaged or incorrect, email us within 15 days of delivery with your order number and a photo. We’ll send a free replacement or a full refund, whichever you prefer. You don’t need to send the chocolate back.
Changed your mind?
Unopened, sealed products in their original packaging may be returned within 15 days of delivery for a refund. Please contact us first. Return postage is paid by the customer, and we refund once the parcel arrives.
For food safety reasons we can’t accept returns of opened products, or products that have been stored somewhere warm or past their best-before date.
Things we can’t refund
- Natural “bloom”: a harmless white or grey film that can appear if chocolate gets warm and then cools. It’s safe to eat and is not a fault.
- Allergen reactions where the product label was followed correctly. Please always check the label. Our products are lactose-free, but some contain nuts, and Fondente may contain milk.
Subscriptions
You can cancel your subscription box at any time before the next billing date. Boxes that have already been sent follow the policy above.
Refunds
Refunds go back to your original payment method within 5 working days of approval.
Contact
Email: hello@andrianico.com